Generally most issues with the Betfair website will be due to a 'caching' issue. This is when your internet browser holds 'out of date' information in the history folder, which conflicts with the page the browser is attempting to load.
There are a number of reasons for which we suspend accounts: You have added a debit card to your account that is not registered in your own name. Your personal details already exist on another account. Information provided by you leads us to believe you are under the age of 18.